Terms of service

Last updated: October 4, 2026

1. About this store

These Terms apply to shopping at nee-doh.co, operated under the business name Needoh Official US ("we", "us" or "our"). We are an independent retailer, not the manufacturer of NeeDoh products. Product names and third-party trademarks belong to their respective owners; our business name does not imply manufacturer ownership or endorsement.

Business contact address: 1905 Richard Drive, Monroe, LA, USA. Email: sales@nee-doh.co. Please contact us for return instructions before sending an item to any address.

2. Shopping and placing orders

You must be legally able to enter into a purchase agreement, or shop with the involvement of a parent or guardian. Provide accurate contact, delivery and payment information and use a payment method you are authorised to use. An account is not required to place an order.

Review the product, quantity, colour or assortment, shipping address and total before paying. An automated confirmation acknowledges receipt of your order. If we cannot fulfil an order because an item is unavailable, a listing contains an error or payment cannot be verified, we will contact you and refund any amount paid for the cancelled item. We will not substitute a different product or charge an increased price without your agreement.

3. Products and safety

Read each product's description, age recommendation, warnings and care instructions before purchase and use. Follow the packaging instructions and supervise children where appropriate. These products are toys, not medical treatments. Photographs may look slightly different on different screens. Where a colour or assortment is supplied at random, this will be stated in the listing; otherwise your selected option applies.

4. Prices, currency and payment

We support shopping in US dollars (USD), British pounds (GBP) and Australian dollars (AUD). Check the currency displayed for your country. The currency, discounts, taxes and delivery charges collected by us, and the final total, are shown at checkout before you pay. Your bank or payment provider may apply its own fees where currency conversion is required.

Prices and promotions may change for future purchases, but changes do not alter an order already accepted. Any promotion's eligibility and conditions will be stated with that offer. Payment options are those available at checkout.

5. Delivery

We ship to the United States, United Kingdom and Australia. Orders may be fulfilled from US inventory or an overseas backup fulfilment warehouse. Estimated delivery is 4-10 business days, as described in our Shipping Policy. Estimates are not guaranteed arrival dates. Increased demand, carrier disruption or customs processing can cause delays.

Standard shipping is free for qualifying orders with a merchandise subtotal after discounts of at least US$50, £50 or A$50 in the corresponding country and currency. Below those thresholds, standard shipping is US$2.65 for the US, £2 for the UK and A$3.80 for Australia. Available rates and eligibility are confirmed at checkout.

If we cannot dispatch within the time stated for your order, we will notify you of the revised estimate and provide any cancellation or refund options required by law. Contact us if a parcel is overdue, lost or damaged so we can investigate and arrange an appropriate resolution. A carrier delay does not remove your statutory rights.

6. Changes, cancellations and returns

For an address change or cancellation, email us as soon as possible with your order number. We will check whether the order can still be changed before dispatch. This does not limit any statutory cancellation right.

Our Return and Refund Policy offers a 30-day return-request window from delivery. For voluntary change-of-mind returns, items must be unused and in their original packaging, and blind boxes must remain unopened and sealed. These conditions do not apply where they would restrict a statutory remedy or cancellation right. We will provide return instructions and explain any applicable return postage before you send an item back. Approved refunds are made to the original payment method; payment-provider processing times can vary.

For a faulty, damaged, incorrect or misdescribed item, contact us with your order number and a description of the problem. Photos can help us assess the issue, but do not replace your legal rights or other reasonable evidence. Keep the item while we arrange the appropriate remedy.

7. Your consumer rights

Nothing in these Terms, our return conditions or other store policies excludes or restricts rights that cannot lawfully be excluded.

United Kingdom: For eligible online goods purchases, you may cancel without giving a reason by notifying us within 14 days after delivery, then return the goods within a further 14 days. You may inspect them as you would in a shop. We refund the purchase price and standard outbound delivery cost within 14 days of receiving the goods back or evidence of their return, whichever is earlier. We may reduce a refund only for handling beyond what is necessary to inspect the goods, where permitted by law. You pay return postage for a change-of-mind cancellation; not for a faulty or incorrect item. Original-packaging and unopened-box conditions do not override this right. Statutory exceptions apply only where legally applicable.

Australia: Australian Consumer Law guarantees apply where required. For a major failure, you may choose a refund or replacement and may be entitled to compensation for reasonably foreseeable loss. Other failures must be remedied as required by law. We reimburse reasonable return costs where a product is confirmed faulty.

United States: Your rights under applicable federal and state consumer law, including relevant delivery and refund protections, remain unaffected.

8. Privacy and website use

Our Privacy Policy explains how information is handled when you browse, contact us or purchase. Do not use this website for fraud, unlawful activity, attempts to disrupt its operation or unauthorised access. Website material and third-party branding remain the property of their respective rights holders. Purchasing a product does not transfer intellectual-property rights.

9. Responsibility and resolving issues

We remain responsible for our obligations as the seller. Nothing here excludes liability for fraud, personal injury caused by negligence, or any liability or remedy that cannot lawfully be excluded. Please contact us first so we can try to resolve a concern. You retain the right to use applicable consumer-protection processes and competent courts; these Terms do not require binding arbitration or waive those rights.

10. Updates and contact

We may update these Terms for future use of the store. The version in effect when you placed your order applies to that purchase; changes do not retrospectively reduce your rights. If a provision is unenforceable, the remaining provisions apply to the extent permitted by law. Mandatory consumer law takes priority over any conflicting store policy.

For orders, returns or questions about these Terms, email sales@nee-doh.co or use our Contact page. Support hours are Monday-Friday, 9 AM-4 PM AEDT. We aim to reply within 12 hours on business days.